Our products are made out of natural and real wood. This means that our pieces could potentially crack, shrink, bow or have gaps in certain areas over time. It is impossible to guarantee this won't happen as wood is an organic material and is influenced by the environment.
We believe that a big part of what makes rustic furniture beautiful lies with each piece's own unique variations and imperfections. Different batches of wood, (which come from different trees) will vary in how it accepts stain. This means that even though we may use the same stain as another piece, it won't come out exactly the same color wise. As this is a natural product, there is also no way to control the knots. No finished piece is ever an exact replica of another, and that is the beauty of it!
The only wood that I work with is Pine, which is a soft wood. This is important to know because it can dent easily.
I am a self-taught, one woman show, who is constantly learning as I go. I do the best I can with my current skillset and love to receive both negative and positive feedback. If you are expecting perfection, my products are not for you.
Nautical Home Designs is NOT responsible for damage or injury caused by our product once it leaves our property. It is the customer's responsibility to ensure their piece(s) are properly and safely secured when transporting as well as once set up in their home so that no harm will come to any adult, child, or animal.
Furniture: A non refundable 50% deposit is required to get your order on the calendar. The remaining balance is due a week before production starts. The invoice will be sent to you a week prior to production, and if payment is not received within 24 hours, we will move onto the next order on our schedule.
Small orders: Floating shelf, blanket ladder, picture ledge and mantle orders are to be paid in full due to the quick turnaround time.
Payment can be made by cash in person, or by email money transfer to firstname.lastname@example.org
If you are not okay with any of the above, real wood furniture and the rustic style of our pieces may not be right for you. We do not offer returns, refunds or exchanges.